QUESTIONS AND ANSWERS

Click on the Orders tab in the menu. If you are connected to more than one Coupa customer, select the appropriate customer from the drop-down list for which you wish to create an invoice. In the order overview that appears, select the order for which you want to create an invoice. Then click on the symbol with the yellow coins to create an invoice.

With the introduction of Coupa, Sixt is pursuing the goal of establishing efficient and transparent procurement management in the company. The guiding principle for the redesign of our processes is: No PO – No Pay. For this reason, we reserve the right to settle only invoices that have an order reference. Since in future all orders will be mapped via Coupa, each invoice will always be linked to an order generated by the system. Please contact our operative procurement department if you still wish to send us an invoice without order reference.

There are various options available to you for the transmission of your invoice:

• Send invoices by e-mail (SAN)
• Sending invoices via the CSP
• Sending invoices via cXML

You can find further information about the invoice transmission on our website or in the Coupa Manual in our download area. You are also welcome to contact us to determine a suitable type of connection for you.

Check if you are using the supported protocols TLS 1.1 or TLS 1.2. If you are experiencing problems with billing via cXML despite using these protocols, please contact supplier@coupa.com

Click on the Invoices tab in the menu. Select the relevant customer and search for invoices that are still listed as drafts in the system. These invoices still need to be processed and then sent to the customer. If you cannot find the required invoice in the list, the invoice has not yet been entered in the system.

Invoices for a purchase order do not require any further accounting information, as this information is part of the procurement requirement and is passed on to the PO. When an invoice refers to a purchase order (PO), Coupa takes the accounting information from the PO and adds it to the invoice.

To create a credit note, you can enter a negative quantity or a negative amount. For more information, see How do I create a credit note?. Once an invoice is submitted, it cannot be changed. See also: Why can’t I edit, cancel, or delete an invoice?

You can issue several invoices for a single purchase order (PO). Simply click on the gold coin symbol and enter the desired partial amount to be invoiced for the order. Repeat the process to invoice the remaining amount.

Once an invoice has been sent to the supplier, it can no longer be changed. This ensures the integrity of the invoice processing process. You have the following options:

1. Ask Sixt to cancel or delete the received invoice. You can then create a new invoice

2. Create a credit note that credits Sixt with the original value and then create a new invoice.

It means that the invoiced amount does not correspond to the amount of the order and that the deviation tolerance of Sixt was exceeded. The invoice issued must now be approved manually.

If an invoice has this status over a longer period of time, please let us know.

Create a new invoice to replace the rejected invoice.

At this point there is no need for you to take action. Sixt processes your invoice and settles the outstanding amount based on your payment terms.

Please contact us directly if you have any questions about your payments. Please always make sure to update your master data so that our Accounts Payable department always has all the data necessary for payment.

Click on the Orders tab in the menu. Select the order for which you want to create a credit note and click on the red coins. You create a credit note for either a negative quantity or a negative amount. You can either clear the entire invoice with a credit note, or only part of the invoice.

Please contact our operational procurement department so that we can check if there is an order box in our Coupa instance that cannot be displayed on your site or if your account is active. If we cannot resolve the problem, we will contact Coupa for troubleshooting assistance.