{"id":12187,"date":"2019-06-26T09:49:05","date_gmt":"2019-06-26T07:49:05","guid":{"rendered":"https:\/\/procurement.sixt.com\/?page_id=12187"},"modified":"2020-05-04T18:33:09","modified_gmt":"2020-05-04T16:33:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/procurement.sixt.com\/en\/coupa\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='faq' class='avia-section main_color avia-section-large avia-no-border-styling avia-bg-style-scroll    container_wrap sidebar_right' style = 'background-image: '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-12187'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-equal-height-column-flextable -flextable' ><div class=\"flex_column av_one_full  flex_column_table_cell av-equal-height-column av-align-top first   \" style='padding:20px 0px 0px 0px ; border-radius:0px; '><p><div style='padding-bottom:0px; ' class='av-special-heading av-special-heading-h1  blockquote modern-quote modern-centered   '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >QUESTIONS AND ANSWERS<\/h1><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<div style='height:40px' class='hr hr-invisible   wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-equal-height-column-flextable -flextable' ><div class=\"flex_column av_one_half  flex_column_table_cell av-equal-height-column av-align-top first  wbq_home_faq_accordion_col \" style='padding:20px 0px 0px 0px ; border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3  blockquote modern-quote   '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >The Coupa Supplier Portal (CSP)<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<div class=\"togglecontainer   toggle_close_all  \" >\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-1\" class=\"toggler \"  itemprop=\"headline\"  >Where can I get help and support with all questions about Coupa?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-1-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>For any questions regarding orders and coupa, please contact our operative procurement department. You can reach us as follows:<\/p>\n<ul>\n<li>via the contact form<\/li>\n<li>by phone under +49 381 8070 2965 (Monday to Friday, 8:00 a.m. until 6 p.m., Friday8 a.m. until 5 p.m.)<\/li>\n<li>via e-mail: <a href=\"mailto:procurement-services@sixt.com\">procurement-services@sixt.com<\/a><\/li>\n<\/ul>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-2\" class=\"toggler \"  itemprop=\"headline\"  >How much does it cost to join the Supplier Portal CSP?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-2-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Neither Coupa nor Sixt will charge you for the use of the CSP.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-3\" class=\"toggler \"  itemprop=\"headline\"  >Where can I register for the CSP?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-3-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Please contact our operative procurement department. We will gladly send you a link for registration in the CSP.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-4\" class=\"toggler \"  itemprop=\"headline\"  >Where can I log in at CSP?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-4-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>After your registration you can log in at\u00a0<a href=\"http:\/\/supplier.coupahost.com\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/supplier.coupahost.com<\/a><\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-5\" class=\"toggler \"  itemprop=\"headline\"  >How can I delete my account in the CSP?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-5-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>If you no longer wish to work with Sixt via the CSP, let us know and we will deactivate you in the system.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-6\" class=\"toggler \"  itemprop=\"headline\"  >Why do I not receive the e-mails to reset my password?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-6-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Please check the spam \/ advertising folder in your mailbox.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-7\" class=\"toggler \"  itemprop=\"headline\"  >Why do I get the error message \"unauthorized or expired account\"?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-7-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>It is possible that we have accidentally deactivated your account in our system. Please contact us and we will try to fix the error. If we are not able to do so, we will contact Coupa to find a solution.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-8\" class=\"toggler \"  itemprop=\"headline\"  >What can I do if I receive the error message \"We are sorry, but something went wrong\"?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-8-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Please inform us about the error that has occurred. With high probability there is a configuration or update problem on our part. We will contact Coupa to fix the error.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-9\" class=\"toggler \"  itemprop=\"headline\"  >How can I log in again if I have forgotten my two-factor authentication code?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-9-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Use the Google Authenticator or your backup codes. If you do not have these codes, please contact us.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<\/div><br \/>\n<div style='height:50px' class='hr hr-invisible   wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-equal-height-column-flextable -flextable' ><div class='av-flex-placeholder'><\/div><div class=\"flex_column av_one_half  flex_column_table_cell av-equal-height-column av-align-top   wbq_home_faq_accordion_col \" style='padding:20px 0px 0px 0px ; border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3  blockquote modern-quote   '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Working with the CSP<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<div class=\"togglecontainer   toggle_close_all  \" >\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-10\" class=\"toggler \"  itemprop=\"headline\"  >How do I enable the two-factor authentication?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-10-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>After you have logged in to the CSP, open the <em>account settings<\/em> under your login name, at the top right of the page. Here you can activate the two-factor authentication.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-11\" class=\"toggler \"  itemprop=\"headline\"  >How do I disable the two-factor authentication?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-11-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>You can disable the two-factor authentication in the <em>account settings<\/em> under your login name, at the top right of the page.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-12\" class=\"toggler \"  itemprop=\"headline\"  >How do I know if I am connected to Sixt?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-12-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>If you have registered with the CSP, scroll down. At the bottom right of the start page you can see which customers you last connected to.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-13\" class=\"toggler \"  itemprop=\"headline\"  >What do I do if I am connected to a customer via Coupa and another customer wants to work with me via the CSP?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-13-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>If the customer is using Coupa version 18 (and above), he can find you in the Coupa Supplier Portal directory and connect to you.<\/p>\n<p>If you provide your new Coupa customer with the same email address that you already use in the CSP, they can send you an invitation to the Coupa Portal. Once you confirm the new connection request, you are connected to your new and existing customer.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-14\" class=\"toggler \"  itemprop=\"headline\"  >Why can\u2019t I find my new supplier in my customer list in the CSP?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-14-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>If you cannot find a new customer in your customer overview, the customer probably used a different e-mail address for the invitation to the CSP than the one you work with in the CSP. Ask your customer to send another invitation to the e-mail address with which you have registered in the CSP.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-15\" class=\"toggler \"  itemprop=\"headline\"  >How can I activate another user for the CSP?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-15-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Click on the <em>Admin<\/em> button in the menu. On the <em>User<\/em>s tab, click the <em>Invite User<\/em> button. When the window opens, enter the required information and send the invitation.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-16\" class=\"toggler \"  itemprop=\"headline\"  >Why do I not have access to my orders \/ invoices?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-16-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Click the <em>Admin<\/em> button on the menu and make sure you have access to the correct roles and customers. If the correct roles or customers are not listed, contact the administrator of your CSP account and ask him to release the corresponding roles \/ customers.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<\/div><br \/>\n<div style='height:50px' class='hr hr-invisible   wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-equal-height-column-flextable -flextable' ><div class=\"flex_column av_one_half  flex_column_table_cell av-equal-height-column av-align-top first  wbq_home_faq_accordion_col \" style='padding:20px 0px 0px 0px ; border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3  blockquote modern-quote   '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Invoices<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<div class=\"togglecontainer   toggle_close_all  \" >\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-17\" class=\"toggler \"  itemprop=\"headline\"  >How do I create an invoice?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-17-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Click on the <em>Orders<\/em> tab in the menu. If you are connected to more than one Coupa customer, select the appropriate customer from the drop-down list for which you wish to create an invoice. In the order overview that appears, select the order for which you want to create an invoice. Then click on the symbol with the yellow coins to create an invoice.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-18\" class=\"toggler \"  itemprop=\"headline\"  >Can I create an invoice without an order reference?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-18-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>With the introduction of Coupa, Sixt is pursuing the goal of establishing efficient and transparent procurement management in the company. The guiding principle for the redesign of our processes is: <em>No PO &#8211; No Pay<\/em>. For this reason, we reserve the right to settle only invoices that have an order reference. Since in future all orders will be mapped via Coupa, each invoice will always be linked to an order generated by the system. Please contact our operative procurement department if you still wish to send us an invoice without order reference.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-19\" class=\"toggler \"  itemprop=\"headline\"  >How can I transmit an invoice to Sixt?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-19-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>There are various options available to you for the transmission of your invoice:<\/p>\n<ul>\n<li>Send invoices by e-mail (SAN)<\/li>\n<li>Sending invoices via the CSP<\/li>\n<li>Sending invoices via cXML<\/li>\n<\/ul>\n<p>You can find further information about the invoice transmission on our website or in the Coupa Manual in our download area. You are also welcome to contact us to determine a suitable type of connection for you.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-20\" class=\"toggler \"  itemprop=\"headline\"  >Why can\u2019t I send cXML invoices?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-20-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Check if you are using the supported protocols TLS 1.1 or TLS 1.2. If you are experiencing problems with billing via cXML despite using these protocols, please contact <a href=\"mailto:supplier@coupa.com\">supplier@coupa.com<\/a><\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-21\" class=\"toggler \"  itemprop=\"headline\"  >How do I know whether my invoice has been registered in the system?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-21-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Click on the<em> Invoices<\/em> tab in the menu. Select the relevant customer and search for invoices that are still listed as drafts in the system. These invoices still need to be processed and then sent to the customer. If you cannot find the required invoice in the list, the invoice has not yet been entered in the system.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-22\" class=\"toggler \"  itemprop=\"headline\"  >Do I have to include accounting information on the xCML invoice?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-22-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Invoices for a purchase order do not require any further accounting information, as this information is part of the procurement requirement and is passed on to the PO. When an invoice refers to a purchase order (PO), Coupa takes the accounting information from the PO and adds it to the invoice.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-23\" class=\"toggler \"  itemprop=\"headline\"  >How can I credit or cancel an already billed invoice?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-23-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>To create a credit note, you can enter a negative quantity or a negative amount. For more information, see <em>How do I create a credit note?.<\/em> Once an invoice is submitted, it cannot be changed. See also: <em>Why can&#8217;t I edit, cancel, or delete an invoice?<\/em><\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-24\" class=\"toggler \"  itemprop=\"headline\"  >How can I make a partial claim on an invoice?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-24-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>You can issue several invoices for a single purchase order (PO). Simply click on the gold coin symbol and enter the desired partial amount to be invoiced for the order. Repeat the process to invoice the remaining amount.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-25\" class=\"toggler \"  itemprop=\"headline\"  >Why can\u2019t I edit, cancel or delete an invoice?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-25-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Once an invoice has been sent to the supplier, it can no longer be changed. This ensures the integrity of the invoice processing process. You have the following options:<\/p>\n<p>1. Ask Sixt to cancel or delete the received invoice. You can then create a new invoice<\/p>\n<p>2. Create a credit note that credits Sixt with the original value and then create a new invoice.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-26\" class=\"toggler \"  itemprop=\"headline\"  >What does the \"Tolerance Hold\" status on an invoice mean?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-26-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>It means that the invoiced amount does not correspond to the amount of the order and that the deviation tolerance of Sixt was exceeded. The invoice issued must now be approved manually.<\/p>\n<p>If an invoice has this status over a longer period of time, please let us know.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-27\" class=\"toggler \"  itemprop=\"headline\"  >What do I do if an invoice was rejected?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-27-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Create a new invoice to replace the rejected invoice.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-28\" class=\"toggler \"  itemprop=\"headline\"  >What do I do after an invoice is approved?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-28-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>At this point there is no need for you to take action. Sixt processes your invoice and settles the outstanding amount based on your payment terms.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-29\" class=\"toggler \"  itemprop=\"headline\"  >What do I do if an invoice was not paid?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-29-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Please contact us directly if you have any questions about your payments. Please always make sure to update your master data so that our Accounts Payable department always has all the data necessary for payment.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-30\" class=\"toggler \"  itemprop=\"headline\"  >How do I create a credit note?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-30-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Click on the <em>Orders<\/em> tab in the menu. Select the order for which you want to create a credit note and click on the red coins. You create a credit note for either a negative quantity or a negative amount. You can either clear the entire invoice with a credit note, or only part of the invoice.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-31\" class=\"toggler \"  itemprop=\"headline\"  >What do I do if I receive the error message \"Please correct the following error\"?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-31-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Please contact our operational procurement department so that we can check if there is an order box in our Coupa instance that cannot be displayed on your site or if your account is active. If we cannot resolve the problem, we will contact Coupa for troubleshooting assistance.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<\/div><br \/>\n<div style='height:50px' class='hr hr-invisible   wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-equal-height-column-flextable -flextable' ><div class='av-flex-placeholder'><\/div><div class=\"flex_column av_one_half  flex_column_table_cell av-equal-height-column av-align-top   wbq_home_faq_accordion_col \" style='padding:20px 0px 0px 0px ; border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3  blockquote modern-quote   '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Orders<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<div class=\"togglecontainer   toggle_close_all  \" >\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-32\" class=\"toggler \"  itemprop=\"headline\"  >Can I set a filter in the order overview to only see orders that have not yet been invoiced?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-32-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>At the moment it is not possible to filter orders by their invoice status.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-33\" class=\"toggler \"  itemprop=\"headline\"  >How can I see the orders of my customer?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-33-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Open the <em>Orders<\/em> tab in the menu. If you are connected to more than one customer via Coupa, select the relevant customer from the drop-down list. All the customer&#8217;s orders are then displayed in an overview.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-34\" class=\"toggler \"  itemprop=\"headline\"  >How can I change the price on an order?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-34-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>You cannot change the price on an order via the CSP. If you want to change the price on an order, please contact us.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-35\" class=\"toggler \"  itemprop=\"headline\"  >How do I invoice a framework agreement?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-35-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>You can issue several invoices for a single purchase order. Open the <em>Orders<\/em> tab in the system and click on the coin icon to create an invoice. Then enter the amount that you want to invoice for the order that is part of the framework agreement. If you want to issue an invoice for this framework agreement again, repeat the procedure.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-36\" class=\"toggler \"  itemprop=\"headline\"  >How many times does Coupa try to resend an order that could not be sent?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-36-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>If an order transmission leads to a connection timeout because the supplier could not be reached, Coupa will attempt to resend the order up to four times at five minute intervals.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-37\" class=\"toggler \"  itemprop=\"headline\"  >What is the purpose of an order confirmation from the supplier?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-37-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>In this way you can inform Sixt that you have received the order and can fulfill it.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-38\" class=\"toggler \"  itemprop=\"headline\"  >How can I view historical data on completed orders?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-38-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Sixt can provide you with information on completed orders. Please contact us if you need this data.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<\/div><br \/>\n<div style='height:50px' class='hr hr-invisible   wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_1' class='main_color av_default_container_wrap container_wrap sidebar_right'   ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-12187'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":12211,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/procurement.sixt.com\/en\/wp-json\/wp\/v2\/pages\/12187"}],"collection":[{"href":"https:\/\/procurement.sixt.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/procurement.sixt.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/procurement.sixt.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/procurement.sixt.com\/en\/wp-json\/wp\/v2\/comments?post=12187"}],"version-history":[{"count":0,"href":"https:\/\/procurement.sixt.com\/en\/wp-json\/wp\/v2\/pages\/12187\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/procurement.sixt.com\/en\/wp-json\/wp\/v2\/pages\/12211"}],"wp:attachment":[{"href":"https:\/\/procurement.sixt.com\/en\/wp-json\/wp\/v2\/media?parent=12187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}